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UNDERSTAND YOUR SHIPMENT’S COVERAGE

Car Shipping Insurance

Clear information. Careful documentation. Support when you need it.

Onyx Auto Transport arranges vehicle shipping with licensed, insured carriers. Your vehicle travels under the assigned carrier’s cargo insurance, subject to the policy’s terms, limits, and exclusions.

Car shipping insurance, checked before pickup

Before assigning your shipment, Onyx Auto Transport carefully checks the carrier’s operating authority and cargo insurance. We attach the carrier’s insurance documentation to your shipment record, keeping the information connected to the company transporting your vehicle. Have a question before pickup? Our team can help you review the documentation and identify the right carrier contact.

Carrier screening

We check the carrier’s operating authority before assigning it to your shipment.

Insurance verification

We check cargo insurance before assignment and help address coverage questions before pickup.

Shipment documentation

The carrier’s insurance documentation is attached to your shipment record for reference.

Onyx’s role & the carrier’s role

Onyx Auto Transport

We arrange transportation and can help you obtain relevant carrier documentation.

The assigned carrier

The carrier transports your vehicle and handles cargo loss or damage claims.

Document your vehicle at pickup and delivery

Before loading

Inspect the vehicle with the driver. Record existing damage on the Bill of Lading, take photographs, and keep a copy.

Before signing at delivery

Inspect again with the driver. Record any new damage on the Bill of Lading, photograph it, and retain the signed report.

Keep your order confirmation, carrier details, insurance documentation, pickup and delivery reports, photographs and any claim correspondence together. For a complete pickup checklist, see our car shipping preparation guide.

If you notice possible transport damage

Document

Photograph the affected area and save pickup and delivery records.

Notify Onyx

Our terms ask you to report a claim to Onyx within 48 hours of delivery so we can provide relevant documents.

Contact the carrier

Submit your claim directly to the carrier.

Follow the claim instructions

Request the carrier’s filing requirements and deadlines. Notification to Onyx does not replace filing your carrier claim.

Need help locating shipment documents? Call 800-808-0176 or email info@onyxautotransport.com with your order number and a description of the concern.

Personal belongings & other limitations

Personal items left in the vehicle are at your own risk under our terms. Ask about policy exclusions rather than assuming that belongings, mechanical issues, pre-existing damage, or every weather-related event are insured.

Open or enclosed: ask the right questions

Enclosed transport offers a covered trailer, but trailer type alone does not determine insurance protection. Discuss both handling requirements and insurance details when shipping a classic, luxury, or high-value vehicle.

Explore Open Transport → | Explore Enclosed Transport →

Questions to ask before shipping

✓ What cargo policy applies to my shipment?

✓ How do limits and deductibles apply?

✓ What exclusions should I know about?

✓ How do I submit a claim if needed?

Insurance questions

Is insurance included in my shipment?

Carrier cargo insurance accompanies transportation, subject to the assigned carrier’s policy.

Are personal items insured?

Personal belongings travel at your own risk under our terms. Ask about applicable exclusions and do not assume they are insured.

Who handles a damage claim?

Submit the claim directly to the assigned carrier. Onyx can help provide relevant carrier documentation.

Can I ask for coverage details before pickup?

Yes. Contact our team to request the applicable carrier’s policy information before pickup.

Review the complete terms

Read Sections 3, 5, and 9 of our Terms of Service for personal-property, inspection, and claim provisions.

Read Terms of Service →

Have a coverage question?

Tell us about your vehicle and shipment so we can help you ask the right questions.