Passengers are permitted to bring personal belongings weighing up to 100 pounds in a suitably sized box or single piece of luggage. The dimensions of the luggage must be such that it can be accommodated within the trunk of the vehicle.

Your vehicle is protected by the carrier’s cargo insurance during shipping. This coverage ensures that your vehicle is insured against physical damage or loss while in the carrier’s possession. In addition to the carrier’s cargo insurance, we offer contingent cargo insurance that provides up to $250,000 in protection. This insurance acts as a safety net in case the trucker’s policy does not fully cover a valid claim.

After an order is placed, the company searches its car carrier network to find a trucker to transport the vehicle. They assign the best available trucker and provide an estimated pickup time. The trucker will then call the customer to confirm the details ahead of schedule.

When you place an order, you will receive an estimated transit time for your shipment. This will give you a window for when your car will be delivered. Transit times depend on moving distance. With each delivery being unique, it is possible that your car would be delivered faster.Customers who have specific questions or concerns about delivery times can reach out to Onyx Auto Transport’s customer service representatives. The team is available to provide personalized updates on the status of shipments and assist with any additional queries.