Welcome to Onyx Auto Transport Help center
We’re glad you’re here! At Onyx Auto Transport, we’re committed to providing you with the best possible service for all your vehicle transportation needs. Our Help Center is designed to be your comprehensive resource for answers to common questions, step-by-step guides, and helpful information.
Shipping a car with Onyx Auto Transport generally follows a standard, straightforward process common to most auto transport brokers. While specific details might vary slightly, here are the typical steps you can expect
- Get a Quote: The first step is to request a quote. You can do this online by providing details about your vehicle, pickup and delivery locations, and preferred shipping dates.
- Book Your Shipment: Once you’re satisfied with the quote, you can book your shipment online or by calling our customer service team (800) 808-0176
- Vehicle Pickup: On the scheduled pickup date, a professional carrier will arrive at your location to inspect and pick up your vehicle. You’ll need to provide the driver with your vehicle’s keys and any necessary documentation.
- Vehicle Delivery: Upon arrival at the destination, the carrier will contact you to schedule a delivery date and time. You’ll inspect your vehicle and sign the delivery paperwork.
Need Help with car Shipping? We’re Here for You!
1. How to get the quote for my car shipping?
3. Do I pay during the booking upfront?
4. Is my car insured during transportation?
5. What the insurance will cover?
7.How long does transportation takes?
8.When driver will pick up my car?
9.When driver will deliver my car?
10.What is the next step after booking my car?
12.How many cars can be loaded on the trailer?
13.Do I need enclosed trailer?
15.Can I put my personal items in the car during a transportation?
16.How to prepare my car before transportation?
17.Do I need to inspect my car before it will be picked up?
18.What happens if I cannot receive the car at the scheduled time?
20.Can my car be picked up on certain date? Guaranteed pick up
21. Are personal items in the car insured?
22.Is Onyx Auto Transport carrier or Broker?
23.If my address is not accessible for commercial semi truck what should I do?
24.Can I track my car during the transportation?
26. Is your service Door-to-Door?
27.Can I Ship a modified or oversized vehicle?
28.What means operable or inoperable vehicle?
29.Can I ship a car that does not run?
30.Can I ship a car from storage facility?
31.Can I ship a car from auto auction?
32.Can I ship a vehicle from Dealership to my home?
33.Can I ship my vehicle cross country?
34.Can I ship furniture in my car?
35.Can I ship a vehicle with low ground clearance?
If you haven’t been able to find the information you need on our website or in our FAQs, don’t worry! Our team of dedicated shipping experts is ready to assist you. We understand that shipping can be complex, and we want to make sure you have all the answers you need to make informed decisions and ensure your shipment goes smoothly.Whether you have questions about pricing, scheduling, shipping options, or anything else related to your shipment, we’re just a phone call away. We’ll take the time to listen to your needs, answer your questions clearly and thoroughly, and provide you with personalized guidance and support.
Call us today at (800) 808-0176 to speak with a shipping expert. We’re available to assist you and look forward to helping you with all your shipping needs.
Cross-country Vehicle Transport
Onyx Auto Transport is a car shipping company that provides cross-country vehicle transportation services.
Enclosed Auto Transport
Enclosed trailer, shielding it from weather and road debris. This is often recommended for high-value, classic, or sensitive vehicles and comes at a higher cost.
Open Auto Transport
This is the most common and cost-effective method. Your vehicle is transported on an open carrier, similar to those you see transporting cars to dealerships. It’s exposed to the elements but is generally safe and reliable.