Welcome to Onyx Auto Transport Help Center
We’re glad you’re here! At Onyx Auto Transport, we’re committed to providing you with the best possible service for all your vehicle transportation needs. Our Help Center is designed to be your comprehensive resource for answers to common questions, step-by-step guides, and helpful information.
Shipping a car with Onyx Auto Transport generally follows a standard, straightforward process common to most auto transport brokers. While specific details might vary slightly, here are the typical steps you can expect
- Get a Quote: The first step is to request a quote. You can do this online by providing details about your vehicle, pickup and delivery locations, and preferred shipping dates.
- Book Your Shipment: Once you’re satisfied with the quote, you can book your shipment online or by calling our customer service team (800) 808-0176
- Vehicle Pickup: On the scheduled pickup date, a professional carrier will arrive at your location to inspect and pick up your vehicle. You’ll need to provide the driver with your vehicle’s keys and any necessary documentation.
- Vehicle Delivery: Upon arrival at the destination, the carrier will contact you to schedule a delivery date and time. You’ll inspect your vehicle and sign the delivery paperwork.
Need Help with car Shipping? We’re Here for You!
Click on get your quote button and follow the instructions. You only will need origin and destination zip codes, year make and model of the vehicle and shipping date
After you get your quote, you will receive your customized quote price and you can process booking your order from your email or from your quote page.
No, you don’t pay anything upfront. We will charge your card between 10-30% of the total amount, for reservation once we have assigned the driver to your order.
Yes, your car is covered by insurance, which is provided by the carriers during the transportation, all carriers have cargo insurance $250.000.00
Insurance will cover all kind of the damage during the transportation, lost or any accident on the way.
Yes, you can cancel your order anytime.
The transportation distance will determine the delivery time, but you can always truck your order by using the chat feature or by calling us directly. The truck driver also will call you 24 hours before arriving at your destination to schedule an accurate arrival time.
The truck driver will call you 24 hours before the scheduled time to confirm the exact pick-up time.
The transportation distance will determine the delivery time, but you can always truck your order by using the chat feature or by calling us directly. The truck driver also will call you 24 hours before arriving at your destination to schedule an accurate arrival time.
After you book the order, sit back and relax. A professional team will work on your order to find a safe and reliable carrier to transport your automobile. We will inform you of every step in the process.
To ship multiple vehicles in one order, please contact us at 800 808-0176
Car carrier trucks come in a variety of sizes and configurations, allowing them to transport between 1 and 10 cars per truck. The specific number of cars that a truck can carry depends on the size of the truck and the type of cars being transported.
Enclosed Auto Transport provides the highest level of protection for your vehicle during shipping. Is it a collection car? Is it a supercar? Is it luxury car? If your car meets any of the following criteria, then yes, you need Enclosed Auto Transport.
Open trailers are a safe and reliable method of transporting your car. Here’s why: most of the car haulers use open trailer to transport the vehicles.This means that open trailers are the industry standard. Open trailers are quicker way and budget friendly to transport cars on long distance.
Personal items under 100 pounds are allowed in the transport vehicle if they are securely packed, protected from damage, and fit within the designated truck area. Fragile or valuable items are not recommended.
Before transporting your car recommended wash it to allow for an accurate inspection and condition report. Remove any EasyPass devices to avoid unauthorized charges due to the truck passing through multiple tolls on the highway.
Take pictures or videos around the car for your record. Driver also will make accurate inspection before loading the car on the trailer.
Get in touch with the shipping experts at Onyx Auto Transport right away at 800-808-0176 to discuss the options that best suit your needs.
Yes you can change your pick-up day any time, but it is not recommended once your order has been assigned to a carrier.(It means we already have a driver for your car shipping and scheduled with you pick up day) However, if you need to make a change, please contact us as soon as possible and we will do our best to accommodate your request.
With our guaranteed pick-up service, you can rest assured that your car will be picked up on the date you specify, for a small additional fee. Schedule your pick-up date and time with our customer service team.
With our guaranteed pick-up service, you can rest assured that your car will be picked up on the date you specify, for a small additional fee. Schedule your pick-up date and time with our customer service team.
When shipping your vehicle, it’s crucial to understand that their insurance coverage typically does not extend to personal items stored inside the car. These items are considered your responsibility, and any loss or damage incurred during transport will not be compensated by the carrier’s cargo insurance. Carriers generally do not inspect or inventory personal belongings within the vehicle. This means there’s no record of what’s inside, making it difficult to prove loss or damage claims.
Onyx Auto Transport is a fully licensed and bonded broker company registered with the Federal Motor Carrier Safety Administration (FMCSA). We work with a network of licensed and insured car carrier companies across the country to deliver your car safely and securely.
If your address is not accessible for a commercial semi truck, don’t worry! We work with experienced truckers who can find a nearby location where they can safely stop and unload or load your car.
Yes, you can track your car during transportation either by using chat or by calling us directly at 800-808-0176.
Auto transport trailers commonly have two levels, or decks, to transport as many vehicles as possible. The top deck protects your vehicle from fluids that might leak, such as oil and transmission fluid, from vehicles on the lower deck. Due to increased demand for this added protection, we charge an additional fee for top-loading.
Onyx Auto Transport provides door-to-door service for all orders, ensuring that your car is picked up and delivered as close to your door as safely and legally possible.
Yes, we can ship oversize or modified vehicles. However, you need to call for a customized quote. You will need to provide the modification details to one of our car shipping experts, who will then give you a quote for your vehicle.
Operable Vehicle: This refers to a car, truck, or other motor vehicle that is in working condition. It can be started, and is capable of moving forward and backward under its own power. Inoperable Vehicle: This refers to a vehicle that is not in working condition. It may not start, or it may not be able to move under its own power.
Yes, you can ship a car That does’t run. Using Onyx Auto Transport and their smart car shipping quote calculator, you’ll find options for both operable and inoperable vehicles.
Absolutely, you can ship your car directly from the storage facility. We understand that this can be a convenient option, especially if your vehicle has been stored for a while or if you’re relocating. To ensure a smooth and hassle-free car shipping process, here’s a breakdown of the necessary steps and some additional information Contact the storage facility and confirm the total amount due, It’s crucial to clear all outstanding balances before we can initiate the shipping process.
Onyx Auto Transport can ship your vehicle from any dealership in the US directly to your door step.
Onyx Auto Transport can ship your vehicle from any dealership in the US directly to your door step.
Yes, Onyx Auto Transport offers cross country car shipping.
No furniture or glass items are allowed to be transported in the car.
To ship a vehicle with low ground clearance, you will need to request a customized quote. Please call us at 800-808-0176 for more information as we will load the car onto a specific truck.
Your vehicle can be transported with a roof rack, but we recommend removing it and storing it inside your car prior to transport. No additional charge in this instance.. Please note that transporting your vehicle with a roof rack may result in additional charges due to the increased height. If you’re unable to remove the roof rack, or if you have any further questions, please contact us.
The Bill of Lading (BOL) is a crucial legal document in auto transport. It serves as a contract between the carrier and vehicle owner, detailing the vehicle’s condition, transportation terms, and acts as a receipt. Although the owner’s signature isn’t mandatory at pickup/delivery, it’s highly recommended to avoid disputes by confirming agreement on the vehicle’s condition and terms.
If you haven’t been able to find the information you need on our website or in our FAQs, don’t worry! Our team of dedicated shipping experts is ready to assist you. We understand that shipping can be complex, and we want to make sure you have all the answers you need to make informed decisions and ensure your shipment goes smoothly.Whether you have questions about pricing, scheduling, shipping options, or anything else related to your shipment, we’re just a phone call away. We’ll take the time to listen to your needs, answer your questions clearly and thoroughly, and provide you with personalized guidance and support.
Call us today at (800) 808-0176 to speak with a shipping expert. We’re available to assist you and look forward to helping you with all your shipping needs.
Cross-country Vehicle Transport
Onyx Auto Transport is a car shipping company that provides cross-country vehicle transportation services.
Enclosed Auto Transport
Enclosed trailer, shielding it from weather and road debris. This is often recommended for high-value, classic, or sensitive vehicles and comes at a higher cost.
Open Auto Transport
This is the most common and cost-effective method. Your vehicle is transported on an open carrier, similar to those you see transporting cars to dealerships. It’s exposed to the elements but is generally safe and reliable.